Benefits of Live Chat in Commerce

You might be aware of Live Chat Support services which allow you to chat with your website’s visitors. It’s a platform to send an instant message to solve your queries. It can really help your business to grow and it is more beneficial than email, phone support, and other communication platforms.

Whenever your clients face problem-related to the product of your company, they contact you through some communication means for the solutions. If you fail to respond them, then the clients try to reach out to the company leaving bad feedback. In this case, if you provide proper online customer support to your customers and fix their problem as soon as possible, then your customers will be happy with the services given by you.

Advantages-

Here’s a quick rundown of some of the biggest live chat advantages:

  • Increase Sales: Live chat services can really increase your sales if done correctly. It is very effective in generating leads and making sales. If you are dealing with the customer in a proper way then the visitor to your website can turn into paying clients. 

  • Cheaper: Phone support can be expensive to some extent but Live chat support is very cheap and doesn’t cost much. 

  • Time-Saving: If your team is dealing with Live Chat then your agents can do multiple works at the same time. With a proper training, most online executives providing this facility can handle three to four clients at the same time.

  • Faster resolution: Live chat allows the person to give the quick answer to the questions raised by the customer. It’s a very simple and effective means to reach the customers.

Complete Customer Satisfaction

Most of the people feel hesitated to talk on a call, so Live Chat support is very beneficial for such users. The customer can freely explain his pain point about the product. You also have the history of conversation of all your agents to check their quality of work. You can make a report and easily analyze that how much chat requests are accepted, ignored and are successful to clear client’s doubts. Also, the company can take a decision on adjusting staff training as needed. 

With Phone support, it requires a lot of time to check the call records and to review the staff performance. It allows the company to expand in the market you may have never considered possible. So, use this service and keep your customers happy, so that your business also grows in a good way.

Original Source:- https://livechatexpert.com.au/blog/benefits-of-live-chat-in-commerce/

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How To Increase Security Measures In Live Chat Service?

When the company grows bigger and bigger, it needs to be equipped with more people in order to handle customers. You need people to answer the emails, chats and answer phones more. Why not reduce the mode of communication and keep fewer modes on and deliver properly. It is always better to do one job right rather than doing all wrong. Keep the efficiency high and the costing low with the help of this new technology called LiveChat.

As is the case with most of the technologies in the market, there are consequences of using this technology as well. Here, you probably have to deal with a situation where someone will use persuade somehow and talk their way into gaining someone’s bank or card credentials to make a purchase online. In such case, what can you do? Live Chat Answering Service suggests increasing the security measures if the account and thus, solve the problem. To do that, follow these steps:

1. First of all, you have to store all the customer data using a CRM. This will help you to find information when a customer comes back to authenticate, it can be checked using the geo-location data.
2. If the locations don’t match, continue the process of catching up with the additional questions and it will authenticate whether the visitor is providing reliable information.
3. Find the message sneak-peek, this will help you in seeing whether the visitor is trying to sidestep your questions and alter the response.

To know more about this matter, you can check out the two latest security updates: adding trusted domains and the new ban list. The mentioned steps will fix your internet security measure in your LiveChat account. If you are skeptical about proceeding on your own, you can call our Live Chat Agents +61-1800-431-200 Also, avail our expert team of Online Chat Support to get a quick fix.

For More Info:- http://livechatagents.hatenablog.com

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