How To Increase Security Measures In Live Chat Service?

When the company grows bigger and bigger, it needs to be equipped with more people in order to handle customers. You need people to answer the emails, chats and answer phones more. Why not reduce the mode of communication and keep fewer modes on and deliver properly. It is always better to do one job right rather than doing all wrong. Keep the efficiency high and the costing low with the help of this new technology called LiveChat.

As is the case with most of the technologies in the market, there are consequences of using this technology as well. Here, you probably have to deal with a situation where someone will use persuade somehow and talk their way into gaining someone’s bank or card credentials to make a purchase online. In such case, what can you do? Live Chat Answering Service suggests increasing the security measures if the account and thus, solve the problem. To do that, follow these steps:

1. First of all, you have to store all the customer data using a CRM. This will help you to find information when a customer comes back to authenticate, it can be checked using the geo-location data.
2. If the locations don’t match, continue the process of catching up with the additional questions and it will authenticate whether the visitor is providing reliable information.
3. Find the message sneak-peek, this will help you in seeing whether the visitor is trying to sidestep your questions and alter the response.

To know more about this matter, you can check out the two latest security updates: adding trusted domains and the new ban list. The mentioned steps will fix your internet security measure in your LiveChat account. If you are skeptical about proceeding on your own, you can call our Live Chat Agents +61-1800-431-200 Also, avail our expert team of Online Chat Support to get a quick fix.

For More Info:- http://livechatagents.hatenablog.com